XPeng Australia offers aftersales olive branch to TrueEV customers as distribution dispute ends

---

XPeng has announced aftersales support for Australian customers affected by a legal dispute between the Chinese car maker and former local distributor TrueEV.

The company’s announcement today follows a Federal Court last week dismissing TrueEV’s legal action after the distributor failed to pay a bond.

XPeng Australia has marked the start of its official factory-backed presence by retroactively applying its seven-year warranty to G6 SUVs bought on or after 1 June 2026 through TrueEV. 

The warranty has unlimited kilometres for private registrations or a 160,000km limit for commercial registrations.

It also announced a process to honour promotional offers made by TrueEV, specifically citing $5000 cashback and 10-year warranty incentives. 

XPeng ANZ’s national aftersales manager. Shaun Anthony, said all XPeng customers “deserve certainty about who is looking after them”.

“Every XPeng vehicle in Australia and New Zealand is backed by the factory, and every customer who purchased through TrueEV can now deal with XPeng ANZ directly. If a commitment was made to a customer at the point of sale, send us the details and we’ll work with customers to reach the appropriate outcome.”

Thirdly, Xpeng Australia has joined the Motor Vehicle Service and Repair Information Sharing Scheme, a right-of-repair scheme enabling independent mechanics to work on Xpengs. 

The ABC has reported that multiple XPeng G6 owners have been left out of pocket owing to parts shortages or arranging alternative servicing arrangements. 

The most visible consequence of the dispute has ended. There are no longer two Xpeng Australia websites. The website run by TrueEV now redirects to an accessories and merchandise shop.